Customer Service
Contact
Shipping & Delivery
✓Free shipping from €50
✓Delivery: 2-4 business days
✓Shipped with DHL
Personalized products: +1-2 business days processing time
Returns & Exchanges
✓14-day return policy
✓Free returns
Note: Personalized products are excluded from exchange unless there is a production defect.
Frequently Asked Questions
How long does personalization take?
The laser engraving is done in our Nuremberg workshop and takes 1-2 business days.
What payment methods are available?
We accept credit card, PayPal, Klarna, SOFORT and iDEAL.
Can I track my order?
Yes, you will receive an email with a tracking link once your order has been shipped.
Address
WELANDAQuerstraße 6
90489 Nürnberg
Germany